Service, emotional labor, and mindfulness
نویسندگان
چکیده
منابع مشابه
Emotional Labor in the Moderation of Online Communities
Emotional labor is an essential component of knowledge work. As knowledge work increasingly moves online, we need to understand emotional labor performed online. Extant emotion research cautions against blindly applying insights about emotional labor from a face-to-face context to an online context. Yet, we know little about emotional labor performed online. We raise the following questions abo...
متن کاملThe relationship between emotional labor status and workplace violence among toll collectors
BACKGROUND This study aimed to identify the emotional labor and workplace violence status among toll collectors by assessing and comparing the same with that in workers in other service occupation. It also aimed to analyze the relationship between emotional labor and workplace violence. METHODS This study examined emotional labor and workplace violence status in 264 female toll collectors fro...
متن کاملResearch on the Influence of Emotional Labor Strategy used by Public Transportation Employee on Service Satisfaction
The aim of the research is to understand whether the accuracy of customer detection of employee emotional labor strategy would influence the overall service satisfaction. From path analysis, it was found that employee’s positive emotions positively influenced service quality. Service quality in turn influenced Customer detection of employee emotional deep action strategy and Customer detection ...
متن کاملThe Relationship between Emotional Schema and Marital Satisfaction in Students of Yazd University: The Mediating Role of Mindfulness
Introduction: Marital satisfaction is one of the most important variables affecting family function that is affected by various psychological factors. The purpose of this study was to investigate the mediating role of mindfulness in the relationship between emotional schemas and marital satisfaction. Methods: The method of this research is descriptive-correlational. Three hundred four married ...
متن کاملEffectiveness of Cognitive Mindfulness-based-Therapy on Resilience and Emotional Control of Psychiatric Veteran’s Wives
Aims: Psychiatric veterans’ wives are exposed to psychological damages due to their husbands’ specific condition. The aim of the present study was to investigate the effectiveness of cognitive mindfulness-based-therapy on resilience and emotional control of psychiatric veteran’s wives. Materials and Methods: The present study was a semi-experimental design with a pretest, post-test design with...
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